Agent Archetype
11 skills in the stack
Customer Service Agent
Answer tickets, triage inboxes, handle the hard conversations.
A front-line support agent that lives in your Intercom inbox and your CRM. Drafts responses as internal notes for human review, handles the repetitive questions, escalates what matters, and keeps every customer conversation on-brand — 24/7. Ships with the safety protocols you'd expect from a real CS team.
One-click install
Install the full Customer Service stack
Copy every command, paste into your agent, done. 11 skills installed in order.
Essential Recommended Advanced
Install these first. The non-negotiables.
Intercom CS
Operate as a customer service agent inside Intercom: monitor the inbox, draft responses as internal notes, tag, assign, close, and snooze conversations. Covers the full CS lifecycle with the critical safety warning about assignment body fields.
openclaw install intercom-csGHL Contact Management
Manage GoHighLevel contacts via the v2 API: search, tag, update, and troubleshoot welcome packs across multi-location setups. Includes the remove/re-add tag trick for re-triggering stuck automations.
openclaw install ghl-contact-managementCancellation Handling
Decision tree for handling cancellation requests with empathy and policy enforcement. Covers financial hardship, deferrals, tone matching, and the non-negotiable self-harm safety protocol.
openclaw install cancellation-handlingSupermemory API
Build a persistent knowledge base using the Supermemory API. Save resolved answers, search before responding, and manage container tags so learnings compound over time. Pairs with agent-memory-architecture for the full memory stack.
openclaw install supermemory-apiAdd these as soon as the essentials are bedded in.
Agent Memory Architecture
Teaches your agent how to remember things properly — not just dumping everything into one file, but building a structured memory system with layers for identity, rules, daily notes, and shared knowledge that actually scales.
openclaw install agent-memory-architectureHumanizer
Rewrites AI-generated text so it reads like a real person wrote it. Strips out the robotic patterns, awkward phrasing, and telltale signs that make content scream 'this was written by ChatGPT.'
openclaw install humanizerProactive Agent Lite
Transforms your agent from someone who only does what you ask into a partner that anticipates what you need. It'll start suggesting next steps, flagging risks, and thinking ahead on its own.
openclaw install proactive-agent-liteIMAP/SMTP Email
Gives your agent direct access to read and send emails through any email account. No API needed — it connects straight to your inbox via IMAP/SMTP.
openclaw install imap-smtp-emailPower moves for when the basics are humming.
Self Improving
Teaches your agent to learn from its own mistakes. When something goes wrong, it logs the lesson, updates its own rules, and permanently avoids making the same error twice.
openclaw install self-improvingOntology
Gives your agent a structured knowledge graph — a way to store and connect information with types and relationships, not just flat text. Think of it as giving your agent a proper database for its brain.
openclaw install ontologyPollyReach
Gives your agent a real phone number. It can make calls, send texts, and handle phone-based tasks — turning your AI from a chat-only assistant into one that can actually reach people.
openclaw install pollyreachWant your Customer Service agent built for you?
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